FAQ

Our shop is designed for Disney enthusiasts of all ages who love collecting magical items! Whether you’re a pin collector, plush lover, Loungefly fan, or simply want to bring some Disney magic into your home, we’ve got something special for you. Our products appeal to:

• Disney collectors seeking rare and limited-edition items
• Parents looking for special Disney gifts
• Fans of specific Disney franchises like Hocus Pocus or Nightmare Before Christmas
• Those who want authentic Disney Parks merchandise from the comfort of their home

Every item in our shop is carefully selected for its Disney magic! We specialize in:

• Exclusive and limited-edition Disney Parks items
• High-quality plush toys (especially our cuddly Big Feet collection)
• Collectible pins that would make any collector’s heart sing
• Trendy Loungefly backpacks and accessories
• Unique items themed around specific Disney resorts and attractions

Absolutely! We only source genuine Disney products, many of which are exclusive to Disney Parks or limited editions. Every item comes with its own sprinkle of pixie dust (metaphorically speaking, of course!).

Yes indeed! Our collections include themed items from:

• Hocus Pocus
• Nightmare Before Christmas
• Indiana Jones (Disney Parks)
• Disney Fort Wilderness/Wilderness Lodge
• Polynesian Resort
• Old Key West
• And many more magical favorites!

Check our menu for current collections.

New magical items arrive frequently! We regularly update our “Disney Parks Limited Time Offers” section with fresh finds. For the latest updates, consider signing up for our newsletter (coming soon!).

Simply browse our enchanted collection, click on the items that call to your heart, and proceed to checkout where our fairy godmothers will guide you through the payment process. It’s as easy as “Bibbidi-Bobbidi-Boo”!

While our magic works with or without an account, creating one lets us remember your preferences for future visits and makes checkout faster. But if you prefer to be a mystery guest, that’s perfectly fine too!

We accept these magical payment potions:

• Visa
• MasterCard
• JCB
• PayPal (for those who prefer modern magic)

We spread Disney magic worldwide! From our headquarters in Chelmsford, UK, we ship to most kingdoms (countries) across the globe. There are just a few remote parts of Asia and other storybook-challenged locations we can’t reach (yet!).

We offer two magical delivery methods:

1. Standard Enchanted Delivery (£12.95)
   • Processed in 1-2 business days by our team of dedicated dwarves
   • Delivered via DHL or FedEx in 10-15 days after shipping
   • Includes tracking spell to follow your package’s journey
2. Free Fairy Godmother Shipping (Orders over £50)
   • Same careful 1-2 day processing time
   • Delivered via EMS in 15-25 days after shipping
   • Perfect for patient princes and princesses
   • Absolutely FREE – no magic beans required!

Every Disney treasure is carefully wrapped with:

• Protective spells (bubble wrap) to prevent any wicked witch damage
• Anti-curse tape to keep your items safe in transit
• A sprinkle of pixie dust (metaphorically speaking!) for good luck

Yes! All orders come with a tracking spell (number) so you can follow your package’s magical journey to your doorstep. You’ll receive this by owl post (email) once your order has been dispatched.

Oh dear! If your magical item doesn’t arrive in perfect storybook condition, you have 15 days after receiving your package to initiate a return. Our customer service fairy godmothers will wave their wands to make things right! Please contact us at [email protected] with details and photos of the damage.

We understand that sometimes magic doesn’t work as expected. Unused items in their original packaging can be returned within 15 days of receipt for a refund (minus original shipping costs). Please contact our fairy godmothers to begin the process.

Once we receive your returned item, please allow 5-7 business days for our accounting gnomes to process your refund. The time it takes for the refund to appear in your account depends on your payment method’s processing time.