Welcome to our enchanted returns portal! At Disney Magic Shop, we want every purchase to be as perfect as Cinderella’s glass slipper. If something isn’t quite right with your magical merchandise, our fairy godmothers are here to make it right.
Our Return & Exchange Promise
We accept returns and exchanges for most items within 15 days of delivery, provided they’re in their original condition with all tags attached – just like when they left our magical warehouse.
❌ Non-Returnable Items:
To protect the magic for all our customers, we cannot accept returns or exchanges for:
- Disney Parks Limited Time Offers (due to their exclusive nature)
- Collectible Pins (unless damaged in transit)
- MagicBands (for hygiene reasons)
- Personalized or custom items
- Any item not in its original condition (missing tags, used, or damaged after delivery)
The Magical Return Process
Step 1: Contact Our Fairy Godmothers
Send an email to [email protected] within 15 days of receiving your order with:
- Your order number
- Photos of the item(s) you wish to return/exchange
- Reason for return/exchange
Return Request Template:
Subject: Return Request for Order #[Order Number]
Body:
Dear Disney Magic Shop Team,
I would like to request a return/exchange for my recent order (#[Order Number]).
Item name: [Product Name] Reason: [Reason for return/exchange] I have attached photos of the item as requested.
Thank you for your assistance!
[Your Name]
Step 2: Await Our Response
Our customer service fairy godmothers will respond within 2 business days with return instructions. For exchanges, we’ll check availability of your desired item.
Step 3: Package Your Items
Pack your return in the original packaging if possible, including all tags and accessories. Include a copy of your order confirmation or return authorization email.
Step 4: Send Back to Our Workshop
Ship your return to:
Disney Magic Shop Returns
80 Springfield Rd
Chelmsford, GB CM6Q 6NJ
We recommend using a tracked shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Refund Timeline & Methods
Once we receive and inspect your return (which typically takes 3-5 business days after arrival):
- Refund processing: 3-5 business days
- Refund method: Original payment method (PayPal, Visa, MasterCard, or JCB)
- Total time: Most refunds appear within 10 business days from when we receive your return
For exchanges, we’ll ship your new item as soon as possible after receiving your return. Standard shipping times apply.
✨ Special Note About International Returns
For our international customers (outside the UK): please mark the package as “Returned Goods” to avoid customs fees. We cannot refund any original shipping costs or customs fees paid on the initial order.
Damaged or Incorrect Items?
If your magical merchandise arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund faster than you can say “Bibbidi-Bobbidi-Boo!”
Questions About Our Policy?
Our customer service fairy godmothers are always happy to help! Email us at [email protected] with any questions about returns or exchanges.
✨ Thank you for shopping at Disney Magic Shop! ✨